Frequently Asked Questions
Frequently Asked Questions
Q. What is your Return Policy?
A. Because of the uniqueness of the dress industry we must have a no return or exchange policy. All sales are final.
A. Because of the uniqueness of the dress industry we must have a no return or exchange policy. All sales are final.
Q. How do I place an order?
A. Once you find the item you are interested in click on it and you will be taken to the products detail page. On that page, you can select your size, and color. Once you have everything you need, simply select the option to "add to cart" and you can check out at anytime by selecting the checkout button. You can also order over the phone or by email @ AnitrasPromDresses.com
A. Once you find the item you are interested in click on it and you will be taken to the products detail page. On that page, you can select your size, and color. Once you have everything you need, simply select the option to "add to cart" and you can check out at anytime by selecting the checkout button. You can also order over the phone or by email @ AnitrasPromDresses.com
Q. What types of Payment do you accept?
A. We accept all major credit cards, including AMEX, Visa, MasterCard, Discover. We do not have down payments or layaways. At this time we do not accept paypal or money orders.
A. We accept all major credit cards, including AMEX, Visa, MasterCard, Discover. We do not have down payments or layaways. At this time we do not accept paypal or money orders.
A. All shipping information is outlined in our shipping page.
Q. Is the information I send over the Internet safe?
A. All the information you send over our website is strictly confidential and is protected by our SSL certified web site through the industries most poweful encryption verisign. We also use mcafee hacker protection for your increased safety. Any other information given such as email is strictly confidential and will not be used or given to any 3rd party. Privacy Policy
A. All the information you send over our website is strictly confidential and is protected by our SSL certified web site through the industries most poweful encryption verisign. We also use mcafee hacker protection for your increased safety. Any other information given such as email is strictly confidential and will not be used or given to any 3rd party. Privacy Policy
Q. How do I use the search option of your site?
A. You can search by color, by designer, by occasion, by dress type, by price, or by style number. You can search all those categories at once and even sort by price and popularity once you've filtered your dresses
A. You can search by color, by designer, by occasion, by dress type, by price, or by style number. You can search all those categories at once and even sort by price and popularity once you've filtered your dresses
Q. How long does it take to receive the product I order?
A. Once your order has been placed it will be processed within 24-72 business hours. Some dresses are in stock or will be ready within 10 days. If such a case exist were the dress will take longer we will look at your need and wear date to make sure we can get it in time. All orders will receive an estimated ship date within 3 days from your order. The shipping method takes place from the estimated shipping date not from the date of your order and all shipping days are business days not weekends or holidays included
A. Once your order has been placed it will be processed within 24-72 business hours. Some dresses are in stock or will be ready within 10 days. If such a case exist were the dress will take longer we will look at your need and wear date to make sure we can get it in time. All orders will receive an estimated ship date within 3 days from your order. The shipping method takes place from the estimated shipping date not from the date of your order and all shipping days are business days not weekends or holidays included
Q. What happens after I place an order?
A. After you place an order, you will receive a processing email letting you know your order was received. Next, you will receive a confirmation email with an estimated ship date for your order. Lastly, you will be sent a shipped email with a tracking number for your package. If for some reason the item you order is not available before your wear date, we will notify you after your order has been processed and suggest other products very similar to what you were looking for, your card will not be charged until we can fulfill your order. Some dresses are in stock or will be ready within 10 days. If such a case exist were the dress will take longer we will look at your need and wear date to make sure we can get it in time. All orders will receive an estimated ship date within 3 days from your order. The shipping method takes place from the estimated shipping date not from the date of your order and all shipping days are business days not weekends or holidays included
A. After you place an order, you will receive a processing email letting you know your order was received. Next, you will receive a confirmation email with an estimated ship date for your order. Lastly, you will be sent a shipped email with a tracking number for your package. If for some reason the item you order is not available before your wear date, we will notify you after your order has been processed and suggest other products very similar to what you were looking for, your card will not be charged until we can fulfill your order. Some dresses are in stock or will be ready within 10 days. If such a case exist were the dress will take longer we will look at your need and wear date to make sure we can get it in time. All orders will receive an estimated ship date within 3 days from your order. The shipping method takes place from the estimated shipping date not from the date of your order and all shipping days are business days not weekends or holidays included
Q. What if my dress is not available?
A. If your dress is not in stock and for some reason we cannot order it directly from the designer, we will notify you and give you other options to choose from or you can cancel your order. We leave the images up of all dresses even if they are not immediately available because some customers order a year or two in advance and for those cases we can still get their dresses made. if a dress is truely out of stock it is indicated.
A. If your dress is not in stock and for some reason we cannot order it directly from the designer, we will notify you and give you other options to choose from or you can cancel your order. We leave the images up of all dresses even if they are not immediately available because some customers order a year or two in advance and for those cases we can still get their dresses made. if a dress is truely out of stock it is indicated.
Q. How do I find the correct size?
A. On every product detail page you will have the option to view the size chart for the designer of the dress you are ordering. if you are in between sizes we suggest going up to the larger size because those alterations are easier. Keep in mind that over 98% of special occasion dresses need alterations. We are not responsible for dresses that do not fit, those size charts are direct from the manufacturers and they cut their dresses according to those size measurements.
A. On every product detail page you will have the option to view the size chart for the designer of the dress you are ordering. if you are in between sizes we suggest going up to the larger size because those alterations are easier. Keep in mind that over 98% of special occasion dresses need alterations. We are not responsible for dresses that do not fit, those size charts are direct from the manufacturers and they cut their dresses according to those size measurements.
Q. What if I want a dress in a color that is not listed?
A. The colors that we list on the product detail page are the only colors in which that style dress is produced in. We also show all the pictures we have available so if the picture is not shown we can not show you that dress in that color
A. The colors that we list on the product detail page are the only colors in which that style dress is produced in. We also show all the pictures we have available so if the picture is not shown we can not show you that dress in that color
Q. How much are shipping cost?
A. All orders are charged shipping charge in the contigious US. If there are other charges we will contact you with that information.
A. All orders are charged shipping charge in the contigious US. If there are other charges we will contact you with that information.
Q. Can I see the dress in other colors?
A. Not all colors of the dresses are pictured by the manufacturers and therefore all the pictures you see are the only ones we have available. Only thing you can try to do is find another dress by that same company called the same color and it will be the same
A. Not all colors of the dresses are pictured by the manufacturers and therefore all the pictures you see are the only ones we have available. Only thing you can try to do is find another dress by that same company called the same color and it will be the same
Q. How do I find the correct size?
A. On every product detail page you will have the option to view the size chart for the designer of the dress you are ordering. If you are in between sizes we suggest going up to the larger size because those alterations are easier. Keep in mind that over 9/% of special occasion dresses need alterations.
A. On every product detail page you will have the option to view the size chart for the designer of the dress you are ordering. If you are in between sizes we suggest going up to the larger size because those alterations are easier. Keep in mind that over 9/% of special occasion dresses need alterations.
Q. How long will it take to get the dress I want to order?
A. Because there are may orders coming in daily there is no way for us to provide a guaranteed ship date until after you place an order. Inventory moves very fast. All you have to do when you order is put the date you need the dress by and the order department will let you know if they can deliver it by that date 24-72 business hours after you place your order. If for some reason they can not meet your need date your card will not even be charged
A. Because there are may orders coming in daily there is no way for us to provide a guaranteed ship date until after you place an order. Inventory moves very fast. All you have to do when you order is put the date you need the dress by and the order department will let you know if they can deliver it by that date 24-72 business hours after you place your order. If for some reason they can not meet your need date your card will not even be charged
Q. Why is my order still processing?
A. Orders take 24-72 business hours to respond back with a ship date
A. Orders take 24-72 business hours to respond back with a ship date
Q. How do I upgrade my shipping?
A. Simply respond to your confirmation email with the method you would like to change it to
A. Simply respond to your confirmation email with the method you would like to change it to
Q. What is an estimated ship date?
A. Your estimated ship date is the date the dress is estimated to ship out. This can sometimes vary by a day or two but most times it ships earlier. Please note this is not your delivery date it is the date we are receiving the dress from the wearehouse and plan to ship it out to you.
A. Your estimated ship date is the date the dress is estimated to ship out. This can sometimes vary by a day or two but most times it ships earlier. Please note this is not your delivery date it is the date we are receiving the dress from the wearehouse and plan to ship it out to you.